You don't need to know a domain name to boot to safe mode. In safe mode
you have no internet connection.
Hope this helps.
Post by BelpriceHi there,
Thanks for coming back to me.
Everytime I try to run Malwarebytes the programs crashes and I get this
message "Malwarebytes' Anti-Malware has encountered a problem and needs to
close " and then some garble about memory. Also I can't start my computer
in
safe mode as I don't know the domian name, I do know the password though and
I sign in with this every time I log unto the computer.
I would be grateful for any suggestions to help me round this problem.
Thanks in advance.
=========================================
Hi "Belprice"
You should be able to start the computer in safe mode. If you can start it
in normal mode and log in with a password then it's exactly the same thing
in safe mode. Click on the same name and use the same password when safe
mode starts up, it should offer you the same log on name.
Failing that I suggest if you have a second computer and you're up to it, or
you have a friend or relative that has a computer running XP or even windows
2000. Take your hard drive out of your computer and connect it up to the
other computer as a slave drive. Start that computer in safe mode with
networking (internet support), and download Malwarebytes or download it
before you connect the drive, update the program then run it on your hard
drive. To do this once the computer has started and Malwarebytes has been
installed and updated, open My Computer and right click on your hard drive
which should be listed and select 'Scan with Malwarebytes Anti-Malware'.
After that drive is scanned and cleaned run the program on the main hard
drive. The reason is, as I mentioned in my previous post, this is an
insidious trojan and it will quite possibly infect any hard drive connected
to it. It happened to me when I was repairing someone else's computer. I
connected my USB drive (which had my copy of Malwarebytes on it) and it was
infected with the same trojan. The USB drive was easy to clean because I
knew what to look for but the likelihood is there. So if you scan both
drives it should be ok.
If the above is too hard for you and don't be embarrassed by that, I suggest
you take it to a computer shop for repair. Of course it would be good if you
had a backup of all your personal files beforehand and you probably haven't
done this so ask the computer shop to back up your files before they start
repairs on your computer. Warn them that the trojan can infect other
connected drives so they are prepared to handle it.
--
Regards,
Touch Base
Report back on the results, good or bad so others may benefit
Post by GerryBelprice
My suspicion is that you still have malware.
What errors appear in Event Viewer for the last 24 hours?
You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Post by Ken Blake, MVPOn Sun, 14 Dec 2008 03:08:01 -0800, Belprice
My guess is that you didn't, or if you did, you still have remaining
some of the damage that they caused.
How many infections did you have? If you had many, it's usually
necessary to do a clean reinstallation of Windows than to try to clean
the computer.
Moreover, it's important to note that viruses can do damage and are
not things that you want to remove after you get infected. Rather, you
want to prevent your getting infected in the first place.
And finally, in my view, Norton Anti-Virus is the *worst* anti-virus
program available. I recommend NOD32, or if you want a free program,
Avast.
I don't know RemoveIt, and can't comment on how good it is, but it's
not on my list of good anti-virus programs.
--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
Post by DaaveI'm pretty sure that it's that plagiarized app by PCbutts or whatever
he's calling himself these days. My understanding is that also alters
the Hosts file to prevent a person reaching reputable sites like
Bleeping Computer.
Does anyone know if that app produces any other undesireable effects? To
C:\WINDOWS\system32\drivers\etc
http://www.mvps.org/winhelp2002/hosts.htm
But, yes, Gerry and Ken are correct; you still have malware (or at the
very least, you have damage that it has left in its wake). Many people
Malwarebytes' Anti-Malware
http://www.malwarebytes.org/mbam.php
SUPERAntiSpyware
http://www.superantispyware.com/
The freeware versions are fine.
If you still have malware, you will have to post a HijackThis log to an
NOTE: Registration is REQUIRED in any of the below before posting a log
http://www.thespykiller.co.uk/index.php?board=3.0
http://www.bleepingcomputer.com/forums/forum22.html
http://castlecops.com/forum67.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.atribune.org/forums/index.php?showforum=9
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://forum.networktechs.com/forumdisplay.php?f=130
http://forums.maddoktor2.com/index.php?showforum=17
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.spywareinfo.com/index.php?showforum=18
http://forums.techguy.org/f54-s.html
http://forums.tomcoyote.org/index.php?showforum=27
http://forums.subratam.org/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://aumha.net/viewforum.php?f=30
http://makephpbb.com/phpbb/viewforum.php?f=2
http://forums.techguy.org/54-security/
http://forums.security-central.us/forumdisplay.php?f=13
Note: If you don't delete the Hosts file, as I mentioned above, you will
have trouble reaching these forums!
Ahh, thanks for that info. Then it is a clearly one to stay far away
from.
Ugh!
--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
Post by DaaveYW, Ken.
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