Emachine, Complete restore of XP Home, Symantec Ghost 7.0 Problem

Discussion:

(too old to reply)

dmcodwhy

2007-07-30 15:52:03 UTC

Using the eMachine Model T2385 Restore CD, I am trying to Completely Restore
my system.

I have removed Symantec System Works, Symantec Internet Security 2006. When
booting with the eMachine Restore CD, get error messages with Symantec Ghost
7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
Application Error 11000, "Invalid File Dump".

I then downloaded Symantec's (2 different, ME and XP versions) Norton
Removal Tools, and then tried to Boot off the Restore CD, same errors.

I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
get different Restore XP software".

How do I do that? And do you think it'll work? Symantec wasn't very
helpful and I doubt I'll spend money on anymore of their products.

Carey Frisch [MVP]

2007-07-30 16:04:01 UTC

Permalink

Chat with an eMachine support specialist:
https://support.gateway.com/Support/copilot/en/us/chat_us_em_tech.asp
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

Post by dmcodwhy
Using the eMachine Model T2385 Restore CD, I am trying to Completely Restore
my system.
I have removed Symantec System Works, Symantec Internet Security 2006. When
booting with the eMachine Restore CD, get error messages with Symantec Ghost
7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
Application Error 11000, "Invalid File Dump".
I then downloaded Symantec's (2 different, ME and XP versions) Norton
Removal Tools, and then tried to Boot off the Restore CD, same errors.
I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
get different Restore XP software".
How do I do that? And do you think it'll work? Symantec wasn't very
helpful and I doubt I'll spend money on anymore of their products.

Leonard Grey

2007-07-30 16:04:09 UTC

Permalink

A restore CD completely erases your hard disk. Makes no difference what
software you have installed. If your restore CD isn't doing this, you're
probably using it incorrectly.

Make sure that your BIOS is set to boot from the optical drive first.
Then place the disk in the drive and start your computer.

Otherwise, since you are using an eMachine restore CD, eMachine is your
destination for questions.

---
Leonard Grey
Errare humanum est

David B.

2007-07-30 20:20:55 UTC

Permalink

The restore CD uses Norton Ghost to do it's thing, and something isn't
working correctly. Getting "different restore software" isn't going to do
anything for you as it won't work with your recovery disks, you need to
contact Emachines tech support.
--
----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
How to Post http://www.dts-l.org/goodpost.htm
_________________________________________________________________________________

Post by dmcodwhy
Using the eMachine Model T2385 Restore CD, I am trying to Completely Restore
my system.
I have removed Symantec System Works, Symantec Internet Security 2006.
When
booting with the eMachine Restore CD, get error messages with Symantec Ghost
7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
Application Error 11000, "Invalid File Dump".
I then downloaded Symantec's (2 different, ME and XP versions) Norton
Removal Tools, and then tried to Boot off the Restore CD, same errors.
I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
get different Restore XP software".
How do I do that? And do you think it'll work? Symantec wasn't very
helpful and I doubt I'll spend money on anymore of their products.

Jene

2007-08-04 09:14:15 UTC

Permalink

A simular thing happened to me. After running "Norton removal tools" I then
uninstalled "Norton Ghost" in safe mode. After that, my Emachine restore went
smoothly. Don't know if it will work for you though.